FAQ
Frequently Asked Questions
The Oregon Community Solar Program gives customers of Portland General Electric, Pacific Power and Idaho Power an easy way to go solar. Customers can purchase energy from a community solar project—such as a large solar system on a business, school or church—and receive a credit on their monthly utility bill for the electricity from their portion of the project. Community solar is a great option for customers who want to use clean energy but may not have a sunny roof of their own.
Click a category to view frequently asked questions and answers:
Community solar projects are large solar panel systems that utility customers can subscribe to in exchange for credits on their electric bills. This allows people to participate in the shift to clean energy without needing to own a home or install their own panels.
Installing a rooftop solar system is a great option for some home and business owners, but it’s not an option for everyone. Community solar is a great option for renters, people who live in multifamily buildings and other customers who want to use clean energy but may not have a sunny roof of their own or the means to invest in a rooftop system. Customers can subscribe to a portion of a community solar project and receive a credit on their monthly utility bill for the electricity generated from their portion.
First, a project manager develops a community solar project. Then, a utility customer subscribes to the project by signing up with a project or subscription Manager. Customers can use the Project Finder tool on our website to find projects that are currently accepting participants. When the community solar project begins generating clean energy, the participant will start receiving a credit on their utility bill for their portion of the electricity generated.
Not necessarily. You can subscribe to any community solar project located within the territory of your current electric utility. Some utilities serve many communities around the state; in that case, you do not need to live in or near the same community as a community solar project to subscribe.
All project managers must be registered with the Oregon Community Solar Program, and all community solar projects must be approved by the program. Approved projects are listed on the Project Finder page of our website. If you do not see a project listed, it has not been approved by the Oregon Community Solar Program and should be reported to the Program Administration team.
Most Oregon customers of Portland General Electric, Pacific Power and Idaho Power are eligible to participate in the Oregon Community Solar Program. You can participate if you are a resident, a business, nonprofit or government entity. It doesn’t matter whether you own or rent your home or building. It doesn’t matter what kind of home you live in. As long as you have a utility account with PGE, Pacific Power or Idaho Power, you can subscribe to a community solar project.
Customers who participate in green power programs like the PGE Green Source, Clean Wind, or Green Future programs, the Pacific Power Blue Sky program, and the Idaho Power Green Power Program are eligible for community solar without restriction. Participants in these programs should be aware that their enrollment in the Oregon Community Solar Program will not change the quantity of renewable energy certificates purchased from their utility green power program, and if they take no action they could be purchasing renewable energy products through two programs to offset the same consumption. If a customer does not want to participate in both programs, they may unenroll or change their participation in their utility green power program when they sign up for community solar.
Yes! The Oregon Community Solar Program was designed to allow those who do not own their own homes to access solar. Therefore, you can subscribe to a project if you are a renter.
Customers with net-metered, rooftop solar electric systems may participate in a community solar project as long as their subscription is sized to produce no more than the net annual energy use of the building. If you have a solar electric system that received funding from the Volumetric Incentive Rate program, you are not eligible to participate.
Net Metering and Green Tariff customers are eligible for community solar, with restrictions. Customers that have a net metered renewable energy system are eligible to participate in community solar, but the combined production of their net-metered system and their community solar subscription may not exceed their annual consumption. That means that a customer that only partially offsets their energy consumption with on-site net metering could use community solar to offset their remaining energy consumption.
However, if a customer’s on-site net metering system serves all or nearly all of their energy needs, they cannot participate in community solar. Similarly, customers that purchase bundled energy and renewable energy certificates through a utility program can only use community solar to meet their remaining net consumption – currently, this only applies to the PGE Schedule 55 Green Tariff program, which is only available to large non-residential customers.
Depending on the renewable energy programs that a customer is enrolled in, they may be restricted in their ability to participate in the Oregon Community Solar Program. Customers that installed a renewable energy system that receives a volumetric incentive rate (VIR) are ineligible. Most customers with on-site solar do not receive a VIR and are compensated under normal net metering rules, and this restriction does not apply to them. Certain kinds of non-residential customers are also not eligible for the program as a class, including direct access customers, lighting or traffic signal accounts, and cost of service opt-out customers.
To subscribe to a community solar project, a customer must sign up with the project manager building or operating the project. Subscribers will sign a contract with the project manager for a portion of the solar system. Subscribers receive credits on their monthly electricity bills for the energy generated by their portion of a community solar project in the prior month.
All certified projects are listed on the Oregon Community Solar Program website under Find a Project.
Questions you may want to ask include:
- What are my options at the end of the agreement?
- Are there any additional fees?
- How much money do you estimate I can save over the whole term?
- Will I be able to monitor how much electricity my panels generate?
- Do you guarantee the amount of electricity generated by my panels? If so, what happens if that amount is not reached?
- Who is responsible for the maintenance and care of the community solar project? What if there are issues, how are they resolved?
- Who handles my subscription over time? Who do I call if I have questions?
To figure out your average yearly electricity use, you can look at your bills and add up the last 12 months of kilowatt hours (kwh). Alternatively, you can call and ask your utility.
If you have fewer than six months of utility months at your current home or business location, the Community Solar Program will estimate the average electricity use of your home or business based on data about similar properties. You can ask your project manager or contact program support at [email protected] for an estimate.
Your subscription can’t exceed 100% of your average yearly electricity use, and you can’t subscribe to more the 40% of a single project’s capacity. But, other than that, it’s up to you to choose a subscription that fits your needs and your budget.
Every home and business is unique, so before choosing your subscription level, review your previous year’s utility bills so you know your actual usage. Keep in mind that your energy usage may go down during the life of your subscription. It may be smart to include a buffer to account for changes like this and aim for no more than 90% of your typical annual electricity usage.
Participation agreements must be for at least 10 years but may be longer. You always have the option of cancelling your subscription, but you should be sure you understand the process and requirements of cancelling your subscription early and whether there are fees for doing so. For low-income participants, there are no penalties or fees for cancelling a subscription early.
You must be a customer of Portland General Electric, Pacific Power, or Idaho Power, and you must meet the income guidelines provided on the Subscriber Resources page.
If you qualify, reach out to the low-income facilitator at [email protected]. The facilitator will work with you to go through their screening process, and after they’ve confirmed your eligibility, you will be added to the project waitlist.
The standard contract outlines all of the rules and polices that you and your project manager are required to follow.
You are signing the contract with your project manager.
If your utilities are shut off, you must notify either Community Energy Project or your project manager. They will work with you to figure out how to adjust your subscription, what next steps you can take to continue participating in the program, or how to cancel your subscription.
Costs vary by project and type of subscription. Many projects will offer the option to pay for your subscription over time on your utility bill. Your monthly payment will depend on the size of your subscription and whether you’re on a fixed or variable subscription plan.
- With variable subscription plans, you sign up for a portion of a solar project and pay monthly for the actual energy produced by your portion. These are sometimes referred to as “pay-as-you-go” plans.
- With fixed subscription plans, you sign up for a portion of a solar project and pay a fixed monthly amount based on the size of your subscription.
Some projects may also offer the option to pay for your subscription upfront or through a combination of upfront and ongoing payments. Please review your subscription options and reach out to the project manager or program customer support if you have any questions.
Costs will also vary for subscriptions designed specifically for income-qualified participants.
For more information on costs, check out our Bill Impact Calculator (.xls). Costs for enrolling projects can be found on the Project Finder.
- Subscribers can pay for their subscription over time on their utility bills, or they pay up front to lower their monthly ongoing price.
- Some subscriptions costs will remain the same over time and others may change over time.
- Some subscriptions will include a subscription fee that will increase each year.
- If you have a variable plan, also called a pay-as-you-go plan, you pay based on how many kilowatt hours (kWh) of solar energy are produced and the price you pay per kWh will increase over time.
- If you pay a fixed amount per year, that amount may increase year over year.
- When deciding on a subscription, make sure you understand not just the initial monthly fee, but also the annual price escalator and how it will be calculated
Specifics on your subscription should be discussed with your project manager.
The project you are subscribed to can be expected to generate solar energy every month, but total generation will vary according to season. The portion of solar energy that you receive on your utility bill is proportional to your subscription size as a percentage of your project’s overall capacity. For example, if your project size is 1,000 kW-AC and your subscription size is 10 kW-AC, you will be allocated 1% of the project’s generation within your utility bill. Bill credit and subscription fees are calculated based on your portion of solar energy. Learn more by reading the “Understanding Your Bill” found on the Subscriber Resources page of our website.
After your project comes online, there will be either two or three line items associated with your community solar subscription that appear on your utility bill. One line will show the bill credits associated with your subscription and one line will show the subscription fees. You may also see a third line for administration fees depending on your contract. You should expect to see some variance in their total bill credits month to month depending on how much electricity was generated in that month; solar generates more in the summer when the sun is out! You can determine your savings associated with your subscription for that month by subtracting the fees from the credits. More information can be found under Subscriber Resources of our website.
In your contract, there will be a section on cancellation. Review this part of the contract to understand the terms of cancelling your community solar subscription. Once you read the cancellation policy, call your Subscription Manager to cancel your subscription. If you cannot successfully contact your Subscription Manager and/or your community solar subscription is not canceled within the timeline outlined in the cancellation policy, please call us at 1-800-481-0510 or email us at [email protected] and we can help.
Once you have requested to cancel your subscription, it may take 30-60 days for the credits and fees associated with the community solar program to stop appearing on your utility bill . The timeline for removing the subscription is due to a number of factors, including the time it takes for the subscription manager to cancel your subscription, the community solar billing cycle, and your utility billing cycle. Once the subscription manager cancels the subscription, you will not receive on-bill community solar credits and charges for the generation occurring in the calendar month of cancellation, however, you may receive on-bill credits and charges from the prior month’s generation if you have not yet received that bill.
One of the benefits of community solar is that you can take your subscription with you if you move within your utility territory. If you move within your current utility territory, your community solar subscription will move with you. If you move outside of your utility territory, you may cancel your subscription or transfer it to someone else who is eligible.
Bill Credit Reconciliation occurs in April each year. This is when a participant’s allocated kilowatt-hour production and electricity usage of the site is compared. If there was an excess kWh credited, it will be donated at the as-available-avoided-cost rate for use in the low-income programs. The intent is to prevent participants from over-sizing their subscription. The adjustment will appear on the participant’s next utility bill.
- For non-low-income participants, the oversubscription balance will be owed in full at the end of the billing cycle and added to the participants next month’s utility bill
- For low-income participants, if the balance owed exceeds the difference between the bill credit and subscription fee of the next month’s bill, the balance will carry over each month until the payment is recouped. Fees will never exceed the value of the bill credit for low-income participants
Subscribers and owners will receive the Renewable Energy Certificates for their portion of a community solar project. Renewable Energy Certificates represent the environmental, economic and social benefits of a renewable energy project. Project managers are required to retire RECs on behalf of customers, preventing them from being sold.
Yes! You can call us at 1-800-481-0510 or email us at [email protected] and our team is happy to help.
Need Additional Assistance?
Contact our customer support center:
Toll-free phone: 1-800-481-0510
(Hours: 8:00 a.m. – 5:00 p.m., Monday – Friday)
Email: [email protected]
For media inquiries, please contact Energy Trust of Oregon at 503.867.0012 or [email protected].