Customer Service

General Assistance

If you are interested in becoming a subscriber or a project manager and have additional questions, please contact us using the program support information at the bottom of this page.

Subscription Assistance

If you have signed up for community solar and have a question about your subscription, please contact yourproject manager. Project manager contact information can be found on your subscription agreement, the accompanying disclosure checklist, or the Project Finder project description page. If you need help finding the contact information for your project manager, call 1-800-481-0510 or email [email protected].

Learn More About Low-Income Subscriptions

Contact our Low-Income Facilitator, Community Energy Project at [email protected].

Program Administrator Assistance

If you are unable to resolve an issue with your project manager, or if you have a complaint and are not affiliated with a specific project or project manager, you may write, call, or email the program administration team using the contact information below.

To assist us in addressing a complaint, please download and fill out our Complaint Form, and attach any supporting documentation you may have.

Community Solar Program Support
Hours: 8:00 a.m. – 5:00 p.m., Monday – Friday
Toll-free phone: 1-800-481-0510
Email: [email protected]
Mailing address:
Community Solar Program Administrator
421 SW Oak St, Suite 300, Portland, OR 97204
In your communication to the program team, please include:
  • Your name
  • Your phone number, mailing address, and email address (if available)
  • How you prefer to be contacted for follow-up (phone, mail, or email)
  • Details of your inquiry

If you are a project subscriber, please also include:

  •  Name of your project manager
  •  If you’ve already been in contact with your project manager regarding the inquiry
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